Currently working with vx?

You can upload and send in your print files here

Please note: We support EPS, AI, INDD, PSD, JPEG/JPG, TIFF and PDF file formats. We cannot accept artwork created or submitted using Microsoft Office programs. We strongly suggest providing pantone references or colour proofs for colour matching, otherwise we hold no responsibility for unexpected colour results.

Frequently Asked Questions

Curious about how we do things at VX? Scroll through our General frequently asked questions. If you are prepping files to send in, please consult our File Transfer & Configuration section.

If you still have questions, please contact us here.

General

How big can large format prints be?

largest machine can produce prints over 8ft wide and up to almost any length. Making VX suitable for all of your banner, display, poster, or mural needs. Our prints are suitable for both indoor and outdoor use.

What makes large format printing cheaper than traditional printing?

Large format printing avoids extra expenses that traditional printing incurs, by printing directly from digital files. This means we can easily set up and print jobs from a computer, rather than setting up costly physical templates.

What type of materials do you use?

Most commonly, our substrates include vinyl, paper, backlit film, dibond, PVC, canvas, foamcore, acrylic, coroplast, and glass. We can also print and produce CNC routing pieces using a number of other materials, from soft to rigid. Contact us to discuss what will work best for your project. We want to deliver exactly what you need. We’re constantly testing new printing materials to ensure their durability. With VX, your printed displays will stand the test of time.

What type of printers do you use?

We use top of the line Mimaki printers, including the CJV30-130 Print & Cut, the JFX200-2513 Flat Bed and the JV34-260 Super Wide Format. Between these three types of printers we are able to provide an array of large format prints including posters, POP displays, banners, decals, murals, and vehicle wraps. Please see here for more.

What type of inks do you use?

We are committed to reducing our impact on the environment, so none of our inks release VOCs. We use environmentally friendly Eco-Sol inks in all of our printers. Not only are they green, they’re also UV and scratch resistant. Eco-Sol inks make your prints more durable and suitable for both indoor and outdoor use!

How long are project turnaround times?

We always do our best to accommodate client requests. However, due to the scope of the work we do, there are no standard turnaround times. The length of each job depends on the size and magnitude of the job. During busy seasons (Christmas, Mother’s Day etc.) we advise getting your projects in as early as possible, since wait times may be longer than usual. To discuss your project, please call 905.264.0079, or 1.855.VX.SIGNS, or contact us here.

Do you provide nationwide installation services?

Yes! We provide installation services across Canada. To find out if we cover your area, contact us!

Do you ship orders outside of Canada?

Yes! We ship worldwide, whether you’re down the street or down under. We provide a number of shipping options to meet your needs. Within the GTA area we ship using local couriers. For long distance shipments we use UPS, Fedex, and Purolator. If you prefer, you may choose your own courier. Please contact us for shipping rates.

Why can’t I order prints online?

VX is a people company! We’re the print and signage partner that works with brands and creative agencies. We like to build relationships with all of our clients. By working directly with you on your projects, we can give each unique job the attention it deserves. That’s the kind of great service, and dedication that our clients expect. Contact us to discuss your project.

Do you provide proofs?

Yes, when required. If you request a proof, we will gladly provide one. Once you have placed your order we will produce a proof detailing size, quantity, finishing, colour matches and any other relevant information. Only upon your approval of the proof will your job will be moved into production.

Can you help me determine what’s best for my project?

Absolutely! We can help you discover what will work, what solutions are best, and which materials will be most effective for your next project. You can even hire our talented creative team for graphic design and copywriting. Contact us to discuss your project.

File transfer & configuration

How do I transfer my files to VX?

You can use our FTP file transfer function on our website above. If the information below doesn’t help you troubleshoot any problems please contact us here.

What file formats are acceptable?

We support EPS, AI, INDD, PSD, JPEG/JPG, TIFF and PDF file formats. Please note: Artwork created using Microsoft Office is not accepted. 

What are the guidelines for saving files in the supported formats?

Our preference is to work with EPS, AI, INDD, or PSD files. However, we can also work with TIFF, JPEG/JPG and PDF files. Below are saving guidelines from most common graphics design applications: Adobe Illustrator, Adobe Photoshop and Adobe InDesign. Illustrator – Include all fonts or create text outlines. Embed all placed images. Please ensure that there is no overprint present in your Illustrator artwork. Photoshop – For best results save files in EPS format at full finished size. Consider saving the image with applicable dpi depending on viewing requirements. InDesign – Files must contain all related files and fonts. From InDesign, we prefer high quality PDF’s exported WITHOUT image downsampling and WITHOUT compression, but with text outlined. If you need to provide your artwork in PDF format, it’s critical to export it from artwork based on CMYK color mode and outline the text before saving. Please note: Artwork created using Microsoft Office is not accepted.

What resolution should my files be?

Resolution is defined as the number of colour dots per inch (dpi) that make up an image. Higher resolution images have more dots per inch and deliver greater image quality. The resolution of your files can depend on the purpose of your finished product. Printed materials viewed from a distance can use a lower resolution (up to 75dpi), while images that will be viewed at close range should have a higher solution. With these guidelines in mind, we prefer clients submit files between 75 – 300 dpi, depending on application requirements.

What colour mode should my files be?

CMYK and RBG are colour modes used in artwork. RBG is typically used for displaying art on digital devices like monitors, while CMYK is usually used for premium quality printing. VX can print files designed in either CMYK or RGB, providing that only one mode is used per file. Please note: If you must provide your artwork in PDF format, it’s critical to export it from artwork based on CMYK color mode and outline the text before saving.

How do you colour match?

It is easiest for us to colour match when you provide a colour proof, or pantone references. When pantone references are submitted we will automatically print the closest match possible. If no pantone references or colour proof is provided, we will print directly from the file and cannot be held responsible for unpredictable results, as colour matches cannot be guaranteed. Please note we cannot match metallic Pantones. 

What are your bleed, safe area and crop mark guidelines?

Bleed is a printing term that refers to printing beyond the edge of an image. In other words, bleed is the area to be trimmed off in post-production. To prevent any unwanted borders appearing in your final product, extend background colours or design elements beyond the trim line into the bleed area. We suggest extending these elements at least 0.118” or 3mm past the edge of the trim line. The safe area on a print file should contain all the artwork’s important information. This includes text, logos, and other design components. Please ensure such information is at least 0.118” or 3mm from the edge of the trim line. Otherwise it could get cut off when the artwork is trimmed. Crop Marks  are the trim line on the artwork. They must be located between the bleed and safe area.